We Care about Your Concerns
Westlake is interested in your concerns and would like to extend the invitation to contact our Patient Relations Department at 708-938-7292.
If we are not able to address your concern adequately, The Joint Commission has a toll-free hot line to provide patients, their families, caregivers, and others with an opportunity to share concerns regarding quality of care issues at accredited health care organizations.
The toll-free number is (800) 994-6610 and is available 24 hours a day, seven days a week. Staff members are available to answer calls only on weekdays between 8:30 a.m. and 5:00 p.m. Central Standard Time.
Complaints may also be communicated directly to the Illinois Department of Public Health at (800) 252-4343, or the Illinois Foundation for Quality Health Care at their consumer Helpline of (800) 647-8089.